Refund policy
Return & Refund Policy
At PILAVELLORA, we want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
To request a return, please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and include photos of the item and packaging so we can evaluate the issue.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, health, safety, or other reasons. Any applicable restrictions will be disclosed on the product page.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping instructions and the appropriate return address will be provided after your return request is approved. Please do not send returns to the address shown on your original package unless instructed to do so.
Contact Us
For return or refund questions, please contact PILAVELLORA through the contact information provided on our website.